Facebook Ad Account Disabled? Here’s The First Thing To Check.

Having your Facebook ad account disabled can be extremely frustrating, especially when Facebook gives little-to-no detail on what policy was violated to trigger the disapproval!

We at Granular have found, more often than not in recent days and weeks, the reason that our clients’ ad accounts get randomly shut down is because they have not verified their business on Facebook.

In this two-minute video, I break down the steps you will need to take to verify your business on Facebook and how you can submit your ad account for review once you’re verified.

Here are the steps:

Step 1: Go to business.facebook.com and select the appropriate Business Manager.

Step 2: Click “Security Center.”

Step 3: Select the blue button that says “Start Verification Process.”

Step 4: Follow the prompted steps. Note – You will need to submit one of the following documents to verify your business name and address.

  • Articles of incorporation
  • Business bank statement
  • Business license
  • Employer identification number (EIN)
  • IRS SS-4 (Ein Assignment Letter)
  • IRS 147c (EIN Confirmation Letter)
  • Taxpayer identification number

Step 5: Wait until you receive an email/notification you have been approved.

If you get approved, you’re good to go. If not, then move on to these next steps…

Step 6: Go back into your Business Manager settings and click “Ad Accounts.” If you’re still disabled, click “See Details.”

Step 7: On the top right, click “Request Review.” (Note- You must have Admin level access)

Step 8: Wait 3-5 business days to see the verdict whether or not Facebook will turn it back on or not. If they do not, further policies may have been violated and they should provide that information to you.

The documents you submit for verification are only good for one year, so be prepared to have to complete these steps again in the future with updated documentation. But at least next time you’ll know what to do to avoid a surprise shutdown.

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About the Author

Emily Martin

Emily Martin is a Paid Media Manager at Granular and specializes in Lead Gen, B2B, B2C, and service business paid advertising accounts. She holds a degree in Business Administration with an emphasis in Marketing from the University of Wisconsin - Green Bay and is a certified specialist in search marketing, customer acquisition, optimization & testing, content marketing, value optimization, and agile marketing. In her free time, Emily enjoys biking, skiing, and binge-watching popular TV series.